Shipping and Returns

Dispatch times.

At De Moissa as we are not a factory and don’t mass produce our jewellery. We take pride in our craftsmanship and produce each piece to order. This helps ensure that all products are of the highest quality.

Once your order is placed we will produce and dispatch it within 1 week.

Shipping Times

We use DHL to ship all orders worldwide. Once shipped, , you will receive an email notification from us which will include a tracking number so you can check the progress of your order. Please allow 48 hours for the tracking information to become available.

All orders, (regardless of location) should be delivered within 2-3 weeks.

Shipping Costs

All shipping at De Moissa is free.

 

Returns


We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@demoissa.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at info@demoissa.com